The Bluest Sky

I was feeling rather smug that morning.

I stood on the tee box of the seventh hole, under the bluest sky I’d seen in some time, the crisp early fall air like a tonic in my lungs. And I was playing my brains out – 2 strokes over par after the first six holes of a nine hole golf tournament.

I was even nervously allowing myself to think, “I could win this thing!”

I stood on the tee box in the casual pose I’d seen pro golfers strike, arm on hip, hand on the end of the club, leg crossed over. I posed like a woman who was going to win, baby.

But then I saw something. Coming over the ridge, a golf cart. I squinted. It was the young golf pro, and she was barreling directly for me. She screeched to a halt and breathlessly said, “Mrs. Woodward, you have to come in. Your husband called.” She must have read something on my face, because she quickly added, “Your kids are fine. Everyone’s fine. It’s just that both World Trade Towers in New York have collapsed, there’s a bomb at the Pentagon, there’s a bomb at the State Department and something up at the Capitol.” Panic started to well up inside me. “Your husband wants you to get the kids and go home.”  I nodded, processing it all, and threw my bag on the back of her cart and we sped off. My playing partner stepped out of the porta-potty just in time to hear me say, “I concede.  I have to go.”

And I didn’t think about golf again for a very long time.

It took well over an hour to drive the six miles home. I picked up the kids – confused, frightened – on the way. During those gridlocked minutes in the car, I felt like a sitting duck. The local all-news radio station was reporting on fighter planes scrambling, and commercial planes landing. They also reported that there was one more plane, on the way to The White House. The White House, where I had worked, and where so many friends were working that day.

Crossing the Chain Bridge, I glanced to my left and saw a column of black smoke streaming over the tree tops. The Pentagon burning.

I could smell it.

It was surreal.

Our house is about a quarter of a mile from the Potomac River. Between the house and the river is the busy and noisy George Washington Parkway, which is traveled by 80,000 people every day. Usually, the hum of the cars whizzing past creates a gentle susurrus that can be as comforting as sitting by the ocean. And we also live under the flight path for Reagan National Airport, and the steady rumble of landing and taking off every six minutes is a part of the environment. It’s a noisy place.

But that morning, under the bluest sky, I stood in my front yard and heard… nothing.  No traffic. No planes. Nothing. I held my arms out, as if I could embrace the world and share our pain, when I heard the first one. One deep tone. Then another. The National Cathedral had begun tolling its bells. Then the bells from other churches began to ring. Mournful, yes. But hope, too, in each tone. Hope. Hope. Hope.

I stood there, barefoot, broken-hearted, on one of the most beautiful days of the year. Worried. What could possibly come next?

I did an inventory: I had a husband I loved, I had great kids I could parent full-time. I had my family, my friends. We were blessed. We were safe. We were going to be okay.

That’s what it looked like under the bluest sky. But the reality of the next ten years proved to be quite different than I ever could have imagined.

If a visitor from the future had told me,  that morning out on my front lawn, that in the next ten years:

I would divorce the man whose ring I wore on September 11, 2001, after learning some hard truths.

He would move away, remarry and start a new family.

I would be a single parent.

I would give up being a full-time mom and go back to work.

I would be diagnosed with cancer.

I would struggle financially.

Family and dear friends would die unexpectedly, some painfully.

My children would face challenges which would stop us in our tracks.

If the future visitor told me all that on September 11, 2001, I would have said, “You have to be kidding. It can’t possibly go that way.”

But if that visitor was telling the truth, he’d also have had to tell me the fantastic parts of the coming years:

That I would be known as a writer, with blogs and books.

That I would work with people all over the world – from Asia to Europe, from Canada to Mexico, from Alaska to The Keys – and help them find more fulfilling work, and meaningful lives.

That I’d meet strangers who would grow dear to my heart.

That a certain 8-year old third grader would become a happy, thoughtful, kind, six foot tall college man with a thriving business he created from scratch.

That a little kindergartner would grow into a willowy high school athlete who studies Latin and history, and never forgets a friend.

That I would fund my own retirement account.

That I would own my resilience, know myself and grow comfortable in my own skin.

If the visitor from the future had told me under the bluest sky that I would grow to be more myself – more happy, centered and creative – than I’ve ever been, I would have said, “Dude, you’re talking to the wrong person.”

Because I hadn’t a clue on September 11, 2001. I thought I was happy. What could possibly change?

Only everything.

And always for the better, I’ve learned.  No matter how it seems in the moment.

Looking forward the next 10 years, to September 11, 2021, what will happen?  What change will I meet, and how will I handle it?

I have no idea. None. But I do know this: I am not afraid.

Because even all the pain of the last ten years has been exponentially outweighed by all the love. By all the connections. By all the growth. By all the learning.

On September 11, 2001, three thousand people lost their lives. They had no chance to experience the last ten years of living. But we did. We still do.

Don’t you think we owe it to them to embrace whatever it is that’s coming? And embrace it with love? With kindness? With creativity?

Yes, we do. And I will. I will live with my feet in the grass under skies both blue and gray, and remember the sound of bells tolling, hope, hope, hope.

Stand with me?

Photo: Jamie McIntyre © 2001

Start Something New

 

It’s time.

Today.

Right now.

It’s time to start something new.

If for no other reason than because it’s September.

And since your school days, September has always meant a fresh start.

A new box of pencils and a Big Chief tablet.  A killer pair of jeans and a fierce haircut.  The prospect of anything-could-happen adventures.

Oh, I just love me some September.

And how about you? I know you have that thing you’ve been thinking about.  You’ve been mulling it over all summer.  Ruminating, even. And you’ve been wondering how and when to get started.

Hey, there’s no more perfect time to start something new than September.

[You've known that to be true since you were six, haven't you?]

So let’s get going.

Start by dreaming and visualizing what it’s going to be like when that thing you want is done, finished and in place. Feel that feeling. Claim it. Own it.

Then, break it down.  What needs doing until what you want is completely done?

What’s the first thing? Go ahead – do that little thing.

Then do the second thing you need to do to get it all done.

Do the next thing.  And the thing after that.

Feel what you’re doing as you’re doing it. Claim it. Own it.

And, thing by thing, you will welcome growth, learning and achievement into your life.

You can get that new job.

You can start walking more.

You can have that hard conversation.

You can choose vegetables more often.

You can finally decide.

You can be centered, calm and peaceful.

It’s totally doable.

How do I know?  Simple – it’s doable because it’s September.

The Month of Something New.

 

That Hard Conversation

Your voice is your strongest asset. Yet too many of us swallow our words and mute our voices because we don’t feel comfortable – in fact, feel rather icky – with anything smacking even a bit of “confrontational”.

Let’s make it easier, shall we?

The 5 Key Questions:

1. What needs to be said?

2. Why does it need to be said?

3. Who needs to say it?

4. When does it need to be said?

5. What do I hope happens after it’s said?

So, #1, what do you need to say? You’ve been dwelling on it, I know, but work it out or practice with yourself or a piece of paper. Trust me, don’t practice with a colleague or your 12 year old. Remember that old WW2 adage: “Loose lips sink ships” and get absolutely clear all by yourself on what needs saying. Truly, I cannot tell you the number of times clients (and me, too) have confided in a co-worker, or a friend who turned out to be less than trustworthy. Sorry to say, but it happens. With sad and unhappy consequences. So work it out by yourself first. Practice it. Use “I” phrases, as in “I really don’t appreciate the f-bomb, Tony. Can you stop using it around me?” Got it?

OK, with #2 it all comes down to this: you have to know your “why”. How do you feel not saying it? Make your response short and sweet as you’re working through the questions. Because you’ll come back to this in #5.

#3 will give you heartburn. Especially those of you upon whose broad shoulders rest the cares and worries of everyone in the world. You know, you’ve got all those people who come to you with their concerns, troubles and peeves, and de facto ask you to take care of it for them. Yes, you are strong. Yes, you are smart. But sometimes what needs to be said is someone else’s business. If it is? Keep your nose out. Say, “Wow. Sounds tough. What are you going to do about it?” That’ll work.

Remember: Your voice is precious. Use it wisely.

Timing is everything, and #4 reflects that idea. Difficult conversations become less difficult when you have them at the right time. Research shows that the best opportunity to change behavior comes as close to the action as possible. So an immediate correction when someone drops the f-bomb (if that’s the problem), or when a jibe cuts a little too close will give you the best chance to change the situation.

Dealing with a troubling situation in the moment also keeps the anxiety from building like a rolling snowball of ick. Deal with it while it’s still a flake and it will stay small.

However, if it’s a tense situation, then finding a time – soon – when things are calmer to give feedback and use your “I” phrase.

Because feedback is all you’re giving, right?

#5, what do I hope happens? If I hope people will say, “OMG! You are so right! I have been wrong all these years! I finally see the light! You are so wise, strong and kind! Thank you, thank you!” – if that’s what you hope happens (your #3 “why”), you might as well stop. That ain’t feedback.

That’s all about ego – yours – and the ego is a lousy foundation for action.

With #5, the ultimate outcome you hope for is that you have used your voice. That you can stand up for yourself. That you are the best advocate for yourself and you are on the record with what is acceptable to you and what is not. That you are known and seen.

Whether you are asking for a raise, or correcting an employee, or correcting your boss, following these five steps will make “confrontation” a little easier.

Next week? How about we talk about bullies…?

[This post first appeared last week in a private message to members of The Club - my low-cost coaching program. There are a handful of available slots now - if you're looking for great tools, private laser coaching with me, and access to free classes, recordings and other features, won't you join now? More information here.]

Taking A Gamble on a Sure Thing

I have my best ideas when I’m driving. Are you like that? There’s something about how the car wheels rumble over the lines in the pavement stretching out-out-out toward a horizon overflowing with possibilities.

And even if the radio is on and even if people are chattering in the back seat, I can find that wonderful quiet place – that creative quiet place where my brain starts to click.

And click it did, a few months ago.

While behind the wheel, I asked myself, “What do most of my clients complain about?”

The answer arrived, fully formed. “My clients complain about a toxic work environment. An office with a leader who doesn’t know how to lead, or whose personal emotional baggage is overwhelming.”

Hmmm, I thought. “What’s the opposite of that?

Well, the opposite of a toxic executive is… an enlightened executive. That was the light bulb moment.

Let me tell you more in this video:

And what are the characteristics of an Enlightened Executive? I wrote them down:

- is in alignment with her integrity

- values all perspectives

- is a listening learner

- is generous

- is predictable

- fosters the best in others

- means what he says

- communicates fully

- leads by example

- knows the difference between private and secret

- consciously creates positive energy

- is open to the unknown

- accepts differences

- knows that past wounds can influence present actions, and works to bring a clean approach to his work

After all the work I’ve done with so many clients over the years, I know how people learn best. They learn best when they have both in-depth personal one-on-one coaching and the benefit of working within a group. I know people need exposure to new approaches and tactics, too. And, they need experiences which reinforce that learning, and integrate it into action.

So, that’s exactly how I’ve designed the Enlightened Executive Institute™ program. I have the best coaches to join with me – Master Coach Christina Brandt and Master Coach Jennifer Voss – ready to work closely with clients to create the best possible growth. I have an amazing Faculty, ready to teach creativity, body language, communications, productivity, leadership, stress management and networking. People like Patti Digh and Liz Lynch. Pam Slim and Charlie Gilkey. Dr. Jack Brown and Mary Beth Sammons. Hiro Boga and Fabeku Fatunmise. Jeannette Maw. I have a board of advisors made up of CEOs and former CEOs – really smart folks – who are helping me in myriad ways.

And, right out of the box, we’re focusing on philanthropy. Specifically, a portion of our proceeds will go to the Fresh Start Women’s Foundation – supporting women in transition, and the Culinary Job Training Program of the D.C. Central Kitchen, who prepares unemployed, underemployed, previously incarcerated persons, and homeless adults for careers in the foodservice industry.

Maybe we can’t change the truly toxic leader. But we can train the high-potential, up and coming leader – and when she steps into the corner office, or he grows his business to 125 employees, or their non-profit beats the fundraising goal – you can be sure they’ll create an enlightened environment.

And workplace by workplace, people will be more engaged. More effective. More invested.

Enlightened.

And that will be the realization of a dream. The opposite of toxic.

To learn more about The Enlightened Executive Institute™, you can download this PDF, or go to www.enlightenedexec.com. The new program begins in October, 2011.

A few kind souls have said, “Michele! What are you thinking? Starting a business like this amid so much economic uncertainty? Why not wait? See what happens?” I generally smile. Because I know this:

When would we possibly need Enlightened Executives more in the world than we do right now?

And, yes, the economy is a challenge. But guess what? I’m creating jobs. Yeah, me – I’m doing that. I’ve paid a great logo designer, a great website designer. Web hosting people. A lawyer. Well, two lawyers, to tell the truth. An accountant. The coaches. The Faculty.

And, if it goes the way I want it to go, unemployed people will get new opportunities via the organizations we’re supporting.

I look at the possibilities and I see: Win. Win. And win.

Stop now? You kidding me? And miss all the good that we’re going to be making in the world?

Not me. Not now. No, now is the absolutely perfect time to get started.

Come with me?

Commencement Address




Congratulations to all the new graduates – people New York Times columnist David Brooks calls “members of the most supervised generation in American history”. On one point alone, that could be true – the phrase “helicopter parent” did not exist in my childhood. Nor in the childhoods of my parents. Or their parents. Or any other generation in history.

Just yours.

Comedian Steve Martin illustrates this point when he tells the story of how he, at 11 years old, pedaled his bike two miles down the road to the new Disneyland, and successfully got a job paying $2 a day. Eleven years old. Pedaling a bike. Alone. No helmet. Getting a job. Getting paid.

Today, we don’t even allow 11 year olds to cut their own meat.

But we do allow you to graduate, and… then what?

I don’t have to tell you that you’re graduating into a changed world – you can feel it. Doesn’t it seem that so little in the world is certain? Back in great-grandpa’s day, it was enough to get through the eighth grade – and you could get a good job in the factory, couldn’t you? Working every day at the same job for years, then retiring with a pension.

That’s sure changed.

A year ago, unemployment in the United States stood at 9.6%. Currently, it’s 8.7%. In June of 2000, it was just 3.6%. [Don't you wish you'd graduated then?]

The factory where your great-grandfather worked is shuttered. An eighth grade education won’t get you anywhere. Pensions went the way of the dinosaurs.

You’re graduating into a world where it’s likely you’ll stay in your first job about 3 years. And you’ll change jobs about that often from there on out. And your parents will wonder what’s wrong with you, and worry that you can’t keep a job.

Don’t be too hard on the dear helicopters. Your folks are just operating under the rules that worked for their generation.

Your generation is quite different.

Neil Howe and Bill Strauss built their careers studying the generational cycles of history. In fact, they’re the guys who named your generation “The Millennials”. Born from 1982 to 2005, you are quite different from the Baby Boomers. Where they had excess and protests and sex-drugs-and-rock-and-roll, you’ll have something different – what it is, well… it’s not quite clear. Yet. Watch this fascinating video presentation from Dave Sohigian, which explains the generations and your place in the repeating cycle of life.

You’re a Hero generation, graduates, just like the men and women who formed The Greatest Generation (born about 80 years before you – 1901 to 1924). They fought World War II and built the suburbs. They faced enormous, unfathomable challenges, and a totally changed world. But out of that chaos, they created a new America. And, just like them, your generation will create something very important – something that will also change society in deep and profound ways.

How do I know?

You’re born to it. You’re Heroes. You just need to find the way to channel your heroism.

In Letters To A Young Poet, Rainer Maria Rilke writes, “You are so young; you stand before beginnings. I would like to beg of you, dear friend, as well as I can, to have patience with everything that remains unsolved in your heart. Try to love the questions themselves, like locked rooms and like books written in a foreign languages. Do not now look for the answers. They cannot now be given to you because you could not live them. It is a question of experiencing everything. At present you to live the question.”

So, too, you – my young heroes. Your opportunity for leadership and courage and honor will come to you. It’s your birthright.

And we – the generations ahead of you – we’re depending on you, whether we’ll admit it or not.

Go out. Have experiences. All the experiences you can find. Make your way without supervision – finally. Most of all, live the questions. Because when you solve them – and you will – the world will thank you.