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When Times Are Tough

June 3, 2007 By Leave a Comment



It’s been a tough couple of weeks for yours truly. I’ve faced a 3-D crisis: Death, Disease and Disappointment. A longtime friend died; a woman dear to me is ill; one of my readers has been given a scary diagnosis; and, someone didn’t do what he said he had done. All in all, a challenging time.

How do we get through crisis? How do we function when times are tough? How can we make the best of a bad situation?

Here are some tactics you can use when you face tough times:

First, don’t hurry through difficulties. I know, I know. Sounds counter-intuitive, huh? But finding a solution to a set of difficult problems may take time — and if you rush, you can find yourself applying the wrong solutions, which can completely compound the problem.

Second, accept the gifts difficulty has to offer. Another counter-intuitive thought? Not really. It’s only by fully experiencing the lows that we can fully experience the highs. I believe it’s impossible to live in bliss. Bliss is something that can be touched and savored in the moment — but it’s incredibly hard to sustain. Fully feeling sadness, hurt, vulnerability, disappointment and fear allows us to understand and learn. And to remember we’re only human.

Third, make sure you are surrounded by a team of people ready to help and support you. In my case, my team “floats” depending on what I need. Sometimes my team includes a lawyer (or two), an accountant, a teacher, a consultant or another coach. Sometimes my team consists of three wise women and two bottles of wine. The latter is infinitely more fun than the former, with no offense meant to lawyers and accountants who can be fun in their own special ways. In my “Thinking About Starting Your Own Business” and “Writing Your Own Personal Strategic Plan” workshops, I ask participants to inventory the folks they’ll need on their team to meet their objectives. It’s a good idea to identify your “crisis team” when times are good — so when times get tough, you know who to call. And, if you don’t know who to call, rely on friends, family and colleagues to give you good referrals.

Fourth, if your crisis takes you by complete surprise and you have that deer-in-the-headlights feeling — do this: think of someone you know who’s experienced your crisis before and pretend you’re her. “Carol would ask these questions,” you can tell yourself. Then proceed to ask all of Carol’s questions, which may prompt a few of your own. Our friends the mental health professionals call this “modeling” but you can also call it “surviving” — just until you have the information and strength to get going again.

Finally, remind yourself that you are a resilient person. You haven’t gotten this far without weathering a few storms, right? Reflect on other tough times you have faced– you made it through, didn’t you? You learned something. You made deeper connections with others. You grew stronger.

When times are tough, we are being challenged to our very core to dig deep and be the best people we can be in that moment. The good news is that tough times don’t last forever. And when they pass, our hearts are open to grateful living — and anticipation of the inevitable good times to come.

Filed Under: Career Coaching, Managing Change Tagged With: , , , , , , Leave a Comment

Extreme Jobs

May 27, 2007 By 1 Comment


How many hours a week do you work? Do you travel? Do you supervise or mentor people? Are you required to be available to clients 24/7? Do you have to attend work-related events outside of regular work hours? Are there even such things as “regular work hours” where you work?

If you answered yes to these questions, then you might just have what Sylvia Ann Hewlett calls an “Extreme Job.” In her book Off-Ramps and On-Ramps: Keeping Talented Women on the Road to Success, Hewlett discusses the rise of extreme jobism as a barrier which keeps women from the executive suite, but also keeps men stressed and harried. It’s true, fewer women with children hold extreme jobs than do men — mainly because of the competing demands of work and family. Women who are also moms tend to step down, or away, from extreme jobs in an effort to find a balance in their lives.

Hewlett backs up her arguments with terrific research. In surveys, people in extreme jobs report the toll their work life takes on their health — “more than two thirds don’t get enough sleep, half don’t get enough exercise, and a significant number overeat, consume too much alcohol, or rely on medications to relieve insomnia or anxiety,” Hewlett finds.

But the biggest toll comes in the personal life of people with extreme jobs. Hewlett cites Arlie Hochschild’s book The Time Bind, and talks about the stress on a relationship when both people work long hours at demanding jobs. “Hochchild shows that for many professionals ‘home’ and ‘work’ have reversed roles: home is where you expect to find stress — and guilt; while work has become the ‘haven in a heartless world’ — the place where you get strokes and respect, a place where success is more predictable.”

Just about the same time I read Hewlett’s book, the Washington Post ran an article about workaholism. Serendipitous coincidence for me, because I was able to connect some dots. The Post article suggested workaholics take a look at relationships in the family, and ask, “Do you routinely get home after the kids are in bed? Miss important family events? Do you get impatient with family members because you have so much work to do?” The Post quotes Chris Essex from the Center for Work and the Family who says that some workaholics “choose to stay at work because family is harder work. They have skills and training that allow them to be successful at work, but they don’t have the skills and training to be successful at home.”

See a theme here?

It seems that sometimes people use the demands of their job as a barrier to real, deep connection with others. Busy single people can’t make plans with others; busy married people can’t make plans with their families. Which is one big, honking way to avoid connecting with people at all.

Kinda sad, isn’t it?

The rules and roles are well-defined at work — thus giving the control freak among us plenty of comfort. At home, however, the footing’s somewhat dicier, and harder to control. So, stay at work — in the comfort zone — or come home, where all bets are off.

If you recognize yourself in this paradigm, there are some things you can do to begin balancing your life and making deeper connections with your family and friends:

1) Start measuring yourself by a new yardstick. Rather than making your long hours and demanding schedule a “badge of honor”, define yourself in other ways — as a good parent, a good friend, a good squash player. So many times I’ve been in situations where one person talks about how demanding their job is only to have the next person “one-up” with how demanding their job is. If you find yourself in this kind of dueling banjos, just stop. De-escalate. You’ll be doing everyone a favor if you are a walking example of a happy, balanced life.

2) If you are the boss and you demand that your staff model your driven behavior, ask yourself if that’s really necessary. Do you have stressed-out people? Do you have people who are frequently ill? How’s morale? Do you have high turnover? Hewlett points out that it costs one and a half times a person’s salary to replace them — it costs more the higher in the organization you go. Workaholism, then, costs you more as a manager than it likely gets you. Change the group think, and you will get happier, more productive people who like what they do — and, as I’ve often found — will stay loyal to you and your organization.

3) Get some training. Go to a couples retreat, take some parenting classes or take up a hobby. In our workplaces we get leadership training, diversity training, computer training, ethics training, team building exercises and stress management classes. Why don’t we do this in our own homes? Make a “training schedule” for your non-work life, and build those skills which might be lacking. If you can find rewards from this kind of training — more sex, more happiness, more connection, more fun (just to name a few) — then the reward of an extreme job begins to pale in comparison. Believe me.

The bottom line is this: where you put your attention will grown more important in your life. If you put 120% of your attention on your work life, how much do you have for the rest of you? -80% is my guess. I’m not saying you can’t be successful. You can be. I’m not saying you can’t work hard. You can. The goal is balance. Work smart. Work efficient. Define yourself by your whole life, not just one part of it. It’s in that balance that life has the most meaning. And the most joy.

Filed Under: Career Coaching Tagged With: , , , , , , , , , , , , 1 Comment

Here, But Not Here

April 15, 2007 By Leave a Comment


The other day I was in the mall running some errands and saw the cutest high school couple. Their arms were entwined – her right hand in his back pocket, his left in hers – as they walked arm in arm. Sweet. Brought back memories. Until I looked closer and saw that the boy was chit-chatting on his cell phone while he strolled with his sweetie. Sweetie had a look on her face which was one part “Woo-hoo! I’ve-got-a-boyfriend-look-at-me” and one part “When is he going to get off the phone?”

This brought to mind a trip to Disney World where I saw a father glued to his Blackberry while the family stood in a slow-moving line. The mother would try to engage him in a conversation with her and the kids and he would absently respond, “Uh, huh” or “Mmmm” whether or not those were relevant responses. Finally, the exasperated mother said, “Honey, we are on vacation. This is not your office. Put the Blackberry away.” It was as if he were coming out of a trance as he slipped it into his pocket. He was there, but not there. I wonder where he wanted to be.

Cell phones and Blackberrys have given us a way to be present physically but absent, practically. We’re here, but not here. And, for the sake of our relationships, I think it’s time we put the phone down, so we can be right here, right now.

Now, I’m no Luddite. I don’t hate technology. I like technology. In fact, I am a gadget girl. Give me a new electronic gizmo and I can spend hours noodling with it. I read about new cell phones, TVs, DVDs, computers, programs, cameras, PDAs – all that stuff. I’m an early adopter who enjoys finding new tools which allow me to do things more efficiently. Especially tools with cool little buttons that make noises and glow in the dark.

But cell phones and Blackberrys are everywhere, and steal our time and attention. They allow us to keep relationships at an arm’s length (the length of the arm holding the phone, bent to our ear, in fact). They help us stay superficially involved. It’s as if we’re asking for credit for hanging out with one person while we’re really hanging out with whoever’s on the other end of the phone.

When you’re there, but not there, you divide your attention so no one or nothing is getting all of you. Some of us seem to use the cell phone for precisely this reason. The distance provided by being on a call calibrates a relationship. It gives power to the person with the phone – they decide who can talk with whom, when. It provides a great excuse for emotional distance. I don’t have to be fully engaged in a difficult discussion with you because (saved by the bell!) my phone is ringing!

I tell my clients, “Look at how you’re spending your time and you will know where your priorities lie.” What are you telegraphing about your priorities when you interrupt a conversation with a real, live person to take a call from a person who’s not even there? How do you think the person you’re sitting across the table from, who you’ve effectively put on “hold”, feels? Important? Valuable? Relevant?

Take a minute to think about the times when you’re there, but not there. Gizmos and gadgets can create a false urgency in our lives. They decide so you don’t have to. But they can’t have relationships for you.

Setting boundaries around when you answer calls, or check email, can help get you started on building quality relationships with people in your life. Need some help finding appropriate boundaries? Here are some ideas:

  • No answering the phone when there’s only one other person present – say your spouse, your child, your parole officer
  • No checking email in church or at your child’s play or during your performance review
  • You might even consider – gasp – not taking your cell phone or Blackberry on vacation

“But, Michele!” you gasp. “I’m multi-tasking! Isn’t that what an effective person does?”

No. Multi-tasking is when you try to cram more into a minute than a minute deserves. Multi-tasking is what an overwhelmed, overstressed, anxious person does. A balanced person, present in the moment, actually does one thing at a time, devoting as much attention as needed to accomplish the task at hand.

Now, does that mean that if you leave a message for someone you can’t do a thing until they return your phone call? You certainly may do something else. But when they call you back, don’t check your email while you conduct your call.

Because you’ll be there, but not there.

“But, Michele!” you shout. “I’m very important! The office can’t do without me! I have to be in touch 24/7! I have to have my Blackberry.”

I know you are very, very important. But play a game with me, will you? Name a really important person in the world. OK – the Pope. Do you think the Pope carries a Blackberry? Does he check it during church? Does he answer his cell phone when he’s having audiences? Or hearing confession?

My guess is that the Pope knows what’s important. He knows the greatest gift you can give someone else is to be there with them. To hear them, to know them, to respect them, to be present right there, in that moment, with them.

The secret to happy lives and rich relationships has nothing to do with gizmos and gadgets – it has everything to do with you, and how often you can be right here, right now. Set your own priorities. Don’t let some electronic device serve as an artificial barrier to meaningful connection with others.

You owe it to yourself, and others, to be here, now.

Filed Under: Authenticity, Career Coaching, Happier Living Tagged With: , , , , , Leave a Comment

Authentically You

March 18, 2007 By Leave a Comment


There was a time in my life when I said “yes” when I meant “no”, and “no” when I meant “yes”. Looking back, I realize I did it because that’s what I thought people wanted from me. And I wanted to be the person folks wanted me to be.

I said “yes” so often that my friend Fran gave me a t-shirt which read “Stop Me Before I Volunteer Again” which I wore to the next PTA meeting. I happened to be the PTA President at the time. Excellent team building message, don’t you think?

I said “yes” because saying “no” might have meant someone would be unhappy with me. It made no nevermind if I was unhappy. My own need to be liked was more important than my need to be happy.

And I was not happy. Because I was not allowing myself to be authentically Michele. I was allowing others to determine who I might be. Power, power — who’s got the power? It was anybody but me.

I just re-read a book I’ve learned so much from: The Wizard of Oz and Other Narcissists by Eleanor Payson. The approach Payson takes in this book — what living with, working with, or being raised by a narcissist does to a person’s self-esteem, coping mechanisms and future relationships — is insightful. But I got something new from my recent re-read — the idea of self-reflection as an indicator of emotional and mental health.

People with a character disorder, such as narcissism, are incapable of self-reflection. I also think people who are sleep-walking through their lives often avoid self-reflection or self-observation because they are afraid of waking up and living fully. Maybe they are afraid of being authentically themselves.

I am here to tell you that self-reflection is the path to authentic living. When you know who you are, how you feel and what you like — not what others want you to be, feel or like — and you live it, that’s authenticity, baby.

There’s an index card on my computer monitor. On it are scratched three simple questions. For me, they are the heart of my own self-reflection.

  1. Why have I drawn this experience to me at this time?
  2. What is this experience trying to teach me?
  3. How can I use this situation to help me be a better person?

I refer to this card so often that these three questions have become my intuitive framework, especially when I am tempted to say “yes” when I really want to say “no”. The opportunity to say “no”, and mean it, often comes to me when I need to remember to keep my boundaries intact. Sometimes, it comes as a chance to help maintain my priorities — and not take responsibility for executing yours. I’ve learned that when I focus on executing other people’s priorities, it’s frequently at the expense of my own.

Every single time I say “no” when I want to say “no”, I reinforce that I am a Self worth being. All by myself. Regardless of whether you like me and my answer to your request, or not. When I stand up for myself, I am standing for my own authentic Me. That is a shift from my old way of being, and it feels really good. It feels like I am expressing my true self.

And, boy howdy, I become a better person when I only say “yes” when I mean “yes”. I do a better job. I’m not overcommitted. I’m more focused. I say “yes” because I really and truly want to do what’s asked of me. Believe me, if I say “yes”, you are going to see and feel my passion.

Being authentically me means that I honor my choices, and I honor my abilities. I’m living my passions. I’m feeling all my feelings. And expressing them. And when I’m authentically me, I make space for you to be authentically you. How? Because it’s perfectly OK with me if you are mad, happy, sad, silly, loving, offbeat, generous, hurt, wacky or meditative. Because I’m all those things, too.

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The Power of Discipline

November 19, 2006 By 1 Comment



I was reading Henri Nouwen’s book The Inner Voice Of Love, and came across the most interesting idea. So interesting, in fact, that I grabbed the closest thing I could write on (the back of an envelope, a la Abe Lincoln), and wrote “Discipline gives you a sense of your inner strength.”

When I look back at my life, I see quite clearly that there have been times when I’ve been undisciplined — and those are generally very chaotic periods. However, when I have been more disciplined, I realize, I move more swiftly through crisis.

I wondered, “If I have a coaching client who feels overwhelmed, would it be helpful to suggest they find one place in their life to exert some discipline?” By Jove, I think I’ve got something there.

Isn’t it funny that three words which were of such great importance to earlier generations — sacrifice, obedience, discipline — have been made into veritable four-letter words in this generation? Somehow, sacrifice, obedience and discipline are stodgy. They limit our self-expression. They repress us. They’re for squares, man.

But the flip side to the “if it feels good, do it” school of anti-discipline can be a feeling that resistance is not only futile, but that we are not strong enough to resist. Take away the extraneous words in that sentence and you’re left with: “…we are not strong enough…”

That’s a pretty sad way to look at life. Not very positive, forward-looking or powerful, huh? But a fairly widely held view, if you just take my clients’ word for it.

When I feel disciplined enough to exercise, I not only feel better about my body, but I feel better about my ability to stick to it. My dear cousin Joe, who is sneaking up on his 50th birthday, started an exercise program eight weeks ago. Now, I love this dear man. But he’s not the exercising type. He’s an artist, a historian, a thinker. When he told me he’d joined the gym near his house and was exercising every day at 5:30am, I thought, “Yeah, right. We’ll see how long THIS lasts.” How wrong I was. Joe is trimmer, he looks great — but most of all, he’s reconnected with his inner strength. With his ability to be disciplined.

Discipline doesn’t have to be dour. Don’t you just visualize some joyless, self-sacrificing, beige kind of person when you think of discipline? OK, there is a quartile of you who thinks of some dominatrix named Helga, but shake that off, will you?

Let’s reframe discipline. Think about discipline as making inviolable time to be with your children. To connect with friends. To build your community. How about the discipline to attend to your own self-care? To honor yourself by feeding yourself well, or taking yourself in for a flu shot, or buying yourself a gift.

I have begun taking myself out on dates. Sound weird? Here’s how it goes. I ask myself, “What would be fun to do?” Maybe I take myself to dinner and a movie. Not dinner from a fast-food drive-in window, but at a real restaurant with tables and waiters and stuff. I order whatever sounds good on the menu and a glass of wine. Then, I choose a movie I really want to see and buy myself a ticket. Sure, doing this with a friend is lovely. But doing it for myself is affirming.

I treat myself as I would treat a guest.

And I end up feeling pampered, and cared for, and… dare I say it?…happy.

Discipline gives you a sense of your own inner strength. Having discipline is all about choosing to make the most of your life. You make choices to support yourself — because you are strong enough to do that. If you’re feeling overwhelmed, or oppressed, or chaotic, take a moment and find one little area of your life where you can reconnect with your own inner strength — even if you feel you don’t have any, or other folks tell you that you have no right to strength — you can find it. Then nurture it. It will grow. Then, let your inner strength build the life you are meant to have.

Filed Under: Career Coaching, Clarity Tagged With: , , 1 Comment
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