Small Change.

 


I know what you want.

You want to contribute in a positive way.

You want what you do to really matter.

You want the flexibility to make your own decisions.

You want to work with people who are fun, smart, kind and fair.

You want to make a good living.

You want to be enthusiastic about your day.

You want to be creative, in your own way.

You want to be able to shut off work enough that you can deeply connect with those you love.

(Or find more people to love.)

You want to make a difference.

And, know what?  I know you can do it.

There’s just a little assignment for you first:

I believe, deep in your core, you know what needs to move out of the way so you can get what you want.

I know you know what I’m talking about. It just popped into your mind, didn’t it?  Might feel scary.  Might feel big. Might feel like you have to move to a new place, or to a new job, or a new relationship just to get what you want.

And the prospect of the big, life-shifting change is exactly what’s kept you stuck.

What if I told you that rather than huge, shattering change, you might only have to make the smallest change?  Just one small change to make a big impact?

Like:

Negative self-talk shifts to positive self talk which yields a better perspective on what’s possible.

Allowing other people’s problems to remain their problems conserves your energy.

Clearly stating your goals and objectives creates an opening to serve them.

You can do that, can’t you?

Because penny by penny and dime by dime, over time small change – added every day to a big jar – turns into a large sum of cash.

And that’s how you get what you want.

 

Content of Character




I’ve been exploring.

For the past couple of months, I’ve been taking a hard look at why so many of my clients complain about the exact same thing.

Want to guess what it is?  Taxes?  Spouses?  The price of gasoline?

Good guesses, but… no.

The single most common thing my clients complain about is a toxic work environment.

And this toxic work environment most often features some kind of challenged leadership.

Mark tells me a story. He says, “The company is doing some more belt tightening. It’s been announced that everyone must fly coach on business travel, even if you’re flying international.” He stops for a moment, shaking his head. “Except, of course, for the CEO and the Board Chair – those guys wouldn’t fly coach from New York to Boston.”

We go on to discuss his exit strategy.

Mark’s not leaving just because of the travel policy. No, that little piece of information is the last of many straws which makes Mark aware that the company has a deep set of ethical issues – ethics which contrast sharply with Mark’s own character and beliefs.

And it all boils down to this – Mark’s CEO believes the rules don’t apply to him.

If only Mark’s CEO understood the essence of great leadership: the rules apply even more when you’re leading.

Applying this to yourself, you might wiggle out the responsibility to be ethical by saying, “Oh, I’m no leader.”  But I see leaders everywhere.  Business owners, CEOs and full-time moms. They’re teachers, cashiers and Congressmen. Taxi drivers, postal carriers and starlets.

They’re you, they’re me, they’re standing right next to you in line at Starbucks.

Like it or not, we’re all leaders, one way or the other.

And leading by example is the most powerful leadership tactic any of us can employ. Want cost-cutting? Cut your own costs first. Want increased collaboration? Get out of the bunker. Want innovation? Foster it. Want solutions? Offer them. Want better communication? Listen, then speak.

Dr. Martin Luther King, Jr. had a dream.  He dreamed that his “four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character.”

Seems to me like right now the world could use a little ethical realignment.  Right now we could use some integrity.  Right now is the perfect moment to take the measure of the content of your own character.

Do you mean what you say?

Are you reliable?

Are you hypocritical in any area of your life?

Do you give what you want to get?

Are you open to the ideas of other people?

Do the rules apply to you?

If so, then great.

If not, it’s not too late – you can start today. Hey, you can start right now.

Start by adding to the content of your own character.

Each decision you make – hold it up to the light. Do you feel good about it? Does it add to your character? Does it create good?

Step by step, grow your ethical standards.

Step by step, make the world a better place.

Step by step, you can be proud of who you are.

CYA





“What if,” I asked myself this week, “what if one person could fundamentally change an organization by simply demonstrating integrity?”

Can you imagine?  An organization built on integrity?

No lying about the product or its benefits, or subterfuge on where a non-profit spends its money.

No cheating on quality or tax returns.  No cheating while on the road.

No stealing someone’s idea and claiming it as the company’s own. No stealing from pension funds. No stealing steaks out the back door of the restaurant.

No fudging about how much radioactive water is gushing into the Pacific.  No fuzzy rhetoric on the federal budget.

Imagine.

People would be predictable.  They’d be honorable.  They’d say what they mean. They’d lead from strength rather than fear. They’d make good decisions and they’d succeed.

And if there was a problem, they’d own up to it and deal with it.  Because they’d handle it from confidence rather than frantic CYA.

You might call this pie in the sky.  But I know different.

See, I have not always been a person of integrity. This is not an easy thing to admit.  In my younger years, I often said one thing and did another.  I struggled to keep confidences.  My talk and my walk were out of sync. I would say yes when I meant no, and no when I meant yes.

I fudged. I was unpredictable.  I dodged.  I integrated CYAing. I totally CYAed for my bosses.

I lied.  I cheated.  I stole.

And just writing that makes me wince.  And want to stop typing and go have a sugary treat.  And/or bourbon.

But what I know about this time of my life is this:  I was miserable. I worked in miserable places.  And I imagine I sowed the seeds of miserablity everywhere I went.

Fortunately, I had a few hard knocks, grew up and finally figured out that I could simply decide to be the kind of person I wanted to be.

So I did.

Who did I aspire to be?  Someone who:

  • Was accountable for my decisions
  • Explained clearly and without blame when I changed my mind
  • Was reliable
  • Was consistent
  • Told the truth
  • Lived the truth
  • Honored my values
  • Was comfortable in my own skin

More pie in the sky?  Let me tell you, at first this took constant, continuing consciousness.  It was almost as if I stopped myself every moment and asked, “Is this how I want to be in the world?” If the answer was no, or I felt even the slightest bit icky, I chose the integrity path.

Which sometimes required courage. And difficult conversations. And no small measure of uncomfortableness.

Like when you break any habit.

Just imagine for a minute. What if organizations broke the CYA habit, and shifted to an integrity model? If just one person dropped the miserable fear and stood up to integrity in that non-profit, or that corporation, or that family-owned business, or that church, or that temple, or that government office – can you imagine?  She might inspire one other person to start living his integrity.  And another. And another.  And pretty soon, there would be no more CYA.

There would simply be no need.

Whose Urgency?





We’re standing in a ragged gaggle at a grown-up party.  Cocktails in hands.  Dressed up slightly for a Saturday night (nice jeans instead of the neighborhood’s traditional weekend uniform of yoga pants and sweats).  We’re feeling festive-ish, even.

When she says, “Michele is so funny.  I mean, you always say the funniest things.  Say something funny, Michele.”

All eyes turn to me.

And I got…nothing.

I mean, nothing.  My mind is totally blank.

Faintly, you can hear the sound of crickets in the distance.  Chirping.

I shrug. “It’s kind of hard to be funny on demand.”  I get a courtesy fake-laugh – because obviously I am so totally hilarious – and the gaggle breaks up. I wonder if I should have hauled out the joke that got me published in Highlights magazine as a fifth grader: What kind of ears do engines have? Engineers! (OK, I stole it off a bubble gum wrapper, but I was published!)

In this era of “on demand” everything, we often find ourselves in this same predicament – put on the spot to serve someone else’s needs – although it can come in other guises.

Your boss says:  “We have a great opportunity to get five tons of raspberries but we have to decide right now!”  The fact that you work at a law firm who has absolutely nothing to do with raspberries doesn’t feature – it’s an immediate opportunity and it moves to Urgent status.

And you got nothing but crickets chirping in the distance.

Because it’s stupid and a waste of time to even consider what you’d do with five tons of raspberries when you do contract law and, besides, you’ve got plenty of other things to do.

It’s like when your kid says: “Moooooooooom.”  Or: “Daaaaaaaaaaad.”  Even from another room, you know the tone.  You jump up from whatever you’re doing and run in there. Panting, you say, “What!?”  He needs you to find the remote.  She needs you to find a certain pink ponytail elastic.

In that moment, their urgency becomes your urgency.

And you’re just a little bit cheesed off.

Come on, you can admit it. It’s frustrating when will-’o-the-wisp, fleeting fancies that are urgent to someone else take you away from serving your own priorities.

What would happen if you said to your kid: “I am in the middle of something, honey. I can be there in five minutes.”  I’ll tell you what would happen. He’d find the remote.  She’d either find the ponytail thingy or decide on a headband.  They’d figure it out.

What if you said to the raspberry hoarding executive: “I am just wrapping up the Framastam contract.  Can you give me thirty minutes?”  

[As an aside, I know this makes you nervous because a boss is a boss and to be obeyed (it's amazing how many people tell me this - as if Odin, God of War himself were seated in the corner office - when I know for a fact that the guy in there is usually really uncertain, kind of frightened and slightly in over his head).]

But trust me, if you asked for thirty minutes, Mr. Raspberry 2011 would find another sucker co-worker to play out his drama. And you could get on with your business. 

What do you do, then, in your own life when faced with a figurative five tons of raspberries?

Well, when asked to drop your own priorities to adapt to the flaky urgency of another, my friend, take a deep breath and remember this simple mantra:

Let there be crickets.

Chilean Miners and You

AFP Photo

AFP Photo






I don’t know about you, but I was completely captivated by the rescue of the Chilean miners this week. I watched the drama unfolding live via video stream on my desktop, and got weepy all over again every fifteen minutes as I watched the men once feared lost greet their families, friends, co-workers and rescuers.

It was amazing.

And what struck me most powerfully was the sense of meaning and purpose in every single person involved in the process.

They cared. Deeply.

They worked together. Smoothly.

They put aside bureaucracy and focused on possibility. Refreshingly.

Sitting at my desk, I felt like I was a part of it, too. Mostly as a compassionate witness, but I was completely there emotionally and spiritually. I know that if I’d had the chance, I would have cranked the winch myself to pull one of those guys up. I’ll bet you felt the same way.

How many workplaces do you know that are like that? Where people feel motivated by a shared sense of meaning and purpose? Where they’d jump in to crank the winch themselves?

A big box store opened down the road this week. It’s the place where you don’t buy a can of soup – you buy a case of soup. You don’t buy a Coke – you buy a shrink-wrapped 36-pack. You can’t get one toothbrush – you get eight at a whack.

I had to get a membership card (discounted for the neighborhood – see, already a bargain!), so I stood in line until a delightfully overwhelmed woman behind a computer screen motioned me forward. I answered all of her questions regarding name, address, etc. Then, she said, “Do you want them to have your email address?”

“Them”.

Not “us”.

She said, “Them”.

In a flash, I recognized that this darling woman didn’t feel remotely connected to her employer. They were “them”. They are Other. Her work is not something she belongs to.

I sense trouble at the big box.

Trouble that would have doomed the mine rescue.

Look at your own life and work – where do you use “them” and not “us”? Where are you not engaged with meaning? Disengaged from purpose?

If you have a leadership role in your office or in your family or in your community, how can you create a shift from “them” to “us”? Where can you engage people enough to crank the winch?

And if you’re saying right now, “Oh, Michele, I’m no leader”, let me remind you of the men down in that hole. Someone had to stand up and say, “we have to ration our food, we have to exercise, we have to work together.” That guy didn’t have to have a C-level title. He was a supervisor, sure, but he also had the presence of mind and strength to stand up and lead. And every single man down there had to lead his peers – lead by example by not freaking out, by not being a glutton, by listening, by working together – and work with the leader.

They led and they surrendered to leadership in a common cause rife with compelling purpose. And that’s why they’re safe today.

You can do that, too, can’t you?